Refund policy

REFUND AND EXCHANGE POLICY

Showroom pick up: We offer a full refund or exchange for unopened scooters or scooters that are brand new and unused (within 7 days of purchase).

Please note there will be a 15% restocking fee for all this refund policy 

Online: We offer a full refund for scooters that have not been shipped out.   For scooters that have already been shipped out, we will offer a refund within 7 days of your receipt of the item, after the item has been returned and received at our warehouse, and inspected to conclude that it is brand new and unused.  Please note there will be a 15% restocking fee.  The buyer is responsible for costs associated with shipping the item back.

Unfortunately, we cannot offer refunds or exchanges on the following:

  1. Scooters that have customized add-ons to the product that require installation at the customer’s request, before delivery;
  2. Scooters that have personal modifications to the product by the customer after delivery; and
  3. Scooters that have been used.

Please note there will be a 15% restocking fee for all this refund policy 

PARTS & ACCESORIES

Showroom pick up: We offer a full refund or exchange for unopened and uninstalled products within 14 days of purchase. 

Online: We offer a full refund or exchange on unopened and uninstalled products within 14 days of your receipt of the item.  The buyer is responsible for costs associated with shipping the item back.

We do not offer a refund or exchange on custom parts which are ordered in from our suppliers at the customers request

Unfortunately, we cannot offer refunds or exchanges on electronic parts, including charger, battery, throttle/LCD display, controller, lights, and all electrical wirings.