Terms of service

WARRANTY

All of our electric vehicles come with a 12-month limited non-transferable warranty (All Dualtron comes with 6-month limited non-transferable warranty) against factory defects.

A warranty is only approved if the breakage or malfunction of the scooter is a DIRECT RESULT OF A FLAW IN THE MANUFACTURING OF THE PRODUCT. Damage, breakage, cracking or snapping of the product as a result of riding WILL NOT BE COVERED UNDER WARRANTY!

The warranty period begins the day of confirmed delivery.

Modifications of any sort, water damage, consumables (tires, inner tubes, brake pads, grip tape, etc.), wear & tear, collision, and abuse are not covered under warranty.

If a product fails to meet customer guarantees you can make a warranty claim regardless of the fact that you do not have a warranty or extended warranty, or the goods are out of warranty;

If the product does not meet the express warranty you could get:

A repair, replacement, or refund depending on whether the problem is major or not.

Compensation for any damage that may have been caused by the product being defective.

Parts are not covered by warranty if used for custom projects or if installed on other brands of products.

LEGAL WARNINGS

The rules differ across the States of Australia, so please check with your local State road traffic authority to be certain of the local laws for details regarding:

  • Mandatory helmets
  • Speed limits
  • Age restrictions
  • Driving area restrictions
  • Scooter size and capacity
  • Requiring a driver’s license, registration, and compulsory third-party insurance.

PROTECTION OF INTELLECTUAL PROPERTY

We reserve the right to refuse service to anyone for any reason at any time.
 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

LINKED SITES

Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.

CHANGES TO OUR POLICIES

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.

DISPUTE RESOLUTION

PRE-ORDER CANCELLATION

PayPal & Credit Card: All pre-order cancellations paid with a credit card will be charged a 3% cancellation fee.
PayBright:  All pre-orders paid via PayBright will incur a 5% cancellation fee.
Exception: The cancellation fee is not applicable if the product is delayed 30 days after the latest delivery time.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.